Thriving in the New Normal: Showbranding

Source: Delta Air Lines

For the past several weeks, I’ve been sharing some thoughts about the challenges to retail caused by COVID-19, along with some ideas about how retailers can respond.

Today, I want to share something I’ve been exploring recently with clients, a way to rethink our retail spaces as we head into the fourth quarter.

I call it — improving the retail experience during COVID by .

It’s about acting quickly and decisively to respond to the challenges of COVID, and it’s similar to a step Delta and Lysol have taken with impressive speed.

On the way to the airport in Atlanta, there’s a billboard that used to tout the comfort of Delta’s lie-flat business class seats. Today, it advertises the airline’s new partnership with Lysol to improve cleanliness.

It’s a huge boon for both brands, and it’s something that in normal times would have required a minimum of six months of brand approvals and work with high-priced brand agencies.

But these are not normal times.

So who’s your Lysol? It’s time to move fast and find them. Think about who could be a perfect fit to enhance the experience for your customers, look for common goals — and work together to reward shoppers for coming into your store.

You’re doing so much to improve cleanliness and rethink your space to help your shopper feel safe — why not go one step further and say,

If two brands can work together and share space to create a special event that drives traffic, you can improve the perception of both brands in the shopper’s eyes, bring her better value for her time, and .

Yes, these are the kinds of things that usually take six months or more to negotiate. But these are unusual times, and you should be making unusual deals.

In the weeks to come, I’ll continue to explore some ways you can respond to the challenges of COVID while future-proofing the retail experience.

In the meantime, please feel free to reach out to me directly here, or click here to download our white paper on responding to the challenges presented by the COVID-19 pandemic.

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Andy Austin

A geek with a retail operations and customer experience background